Good to know.
A little clarity before we begin.
01How do I place an order?
Select Start an order and choose an available conversation channel. Bring an idea or ask us to help you find a direction. We confirm the details with you before making begins.
02What does LOTUSÉ create?
Thoughtful handmade pieces for people, spaces and moments. Different ideas call for different forms and materials; we start with what you have in mind.
03Can I choose the colors and materials?
Yes, tell us what you are drawn to. We can explore colors, textures and materials together, then confirm what is possible for your piece.
04What if I’m not sure what I want?
You don’t need a finished idea. A person, a place, an occasion or a feeling is enough to begin. Our custom-order guide helps you gather those thoughts.
05How much time should I allow?
Each piece takes a different amount of time. Share any important date when you get in touch so we can confirm availability and a realistic completion date.
06Where can my order be delivered?
Share your location when you enquire. We will confirm the delivery or collection options available for your order.
07Can I include a personal message?
Of course. Mention your message and any finishing preferences when we discuss your piece. We will shape the final details together.
08How do I care for a handmade piece?
Care depends on its materials and construction. We can share guidance for your particular piece when we discuss the final details.
Have something
in mind?
Let’s make it personal.
